Refund & Return Policy for Fortis

At Fortis, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy.

1. Return Eligibility

Customers may request a return or refund if:

  • The product received is damaged or defective
  • The wrong item was delivered
  • The product has a manufacturing fault

To qualify for a return, the item must:

  • Be returned within 7 days of delivery
  • Be in its original packaging
  • Include all accessories and documentation
  • Show no signs of misuse, damage, or alteration

2. Non-Returnable Items

The following items are not eligible for refunds:

  • Products damaged due to improper use
  • Items returned without original packaging
  • Products returned after the return window
  • Clearance or promotional sale items (unless defective)

3. Refund Process

Once we receive and inspect the returned product:

  1. The item will be reviewed for eligibility
  2. If approved, the refund will be processed
  3. Refunds will be issued through the original payment method

Please allow 5โ€“10 business days for the refund to reflect in your account depending on your payment provider.

4. Replacement Option

Instead of a refund, customers may choose to receive a replacement product if the item is defective or incorrect.

This option allows you to receive a working Fortis product faster without waiting for refund processing.

5. Return Shipping

  • If the return is due to product defects or incorrect delivery, Fortis will cover the return shipping cost.
  • If the return is due to customer preference, the customer may be responsible for the shipping cost.

6. How to Request a Return

To request a return or refund, please contact our support team with:

  • Order number
  • Product name
  • Description of the issue
  • Photos or videos of the product (if damaged or defective)

Contact Information

Customer Support โ€“ Fortis
Email:info@fortisgadget.com/fortisgadgets@gmail.com
Phone:
Website:fortisgadget.com

7. Policy Updates

Fortis reserves the right to update this Refund Policy when necessary. Any changes will be published on our website.